All guests using the services of Kimberley Pearl Charters do so under the following:-
TERMS & CONDITIONS
1. Operator: Means Lugger Enterprises PTY LTD ABN 13603204388 trading as Kimberley Pearl Charters of P.O. Box 12 North Fremantle 6159
2. Payment Methods: Payment can be made by;
· Cash, Direct Deposit, AUD Travellers Cheque, Visa, Bankcard or Mastercard. Visa and Mastercard will incur a 1.5% surcharge. This surcharge is non-refundable in the event of a trip cancelation. Credit Card declined. If your credit card payment cannot be authorised by Operator earlier than sixty (60) days prior to travel our system will automatically cancel your reservation. The operator will attempt to contact the customer to obtain another form of payment, however if the operator cannot contact the customer the customer’s booking will not be held. The customer will know the operator has received a correctly authorised payment and made a booking once the customer receives their booking confirmation email and not before.
3. Exclusive Charters: Available on request. The maximum number of passengers on board the vessel is seventy (70) passengers for day charters or twelve (12) passengers for extended cruise itineraries.
4. Days of Operation: Cruises available seven (7) days per week. Please contact the operator directly via phone or email for further information and availability.
5. Quotes: Quotes for special events, incentives, private charters and specific requirement will be valid for seven (7) days from the date issued. The operator reserves the right to re-quote based on any changes to quote requirements. A deposit will be required with cancellation which may vary from the above, please ask.
6. Tentative Booking: Tentative reservations are a first right of refusal and will be held for up to seven (7) days or until another party wants to book.
7. Payment Processing: Bookings for travel with the operator may be made by telephone, email or on the website. The operator’s telephone reservations/message bank operates during business hours 9am-5pm, Mon-Fri. When making a booking over the telephone, via email or website;
· Kimberley Charters; will require a 25% deposit within seven (7) days of initial booking.
· Perth Charters; will require a $500.00 deposit within seven (7) days of initial booking.
Confirmation of booking and deposit invoice will be sent via email provided and updated invoice emailed upon receipt of deposit payment.
8. Confirmation of Booking: Charters will be confirmed on receipt of the specified deposit. Unconfirmed bookings may be subject to cancellation after seven (7) days if no prior arrangement is made.
· In the event of bookings made within sixty (60) days of the charters, full payment would be due at time of booking.
· A 25% deposit is payable in order to confirm the booking. This deposit is required within seven (7) days of initial booking or reservation request and is non-refundable within ten (10) months prior to departure.
· All bookings require full payment no later than sixty (60) days prior to the date of charter.
In the event of bookings made within two (2) weeks of the charter, full payment would be due at time of booking.
· A $500.00 deposit is payable in order to confirm booking. This deposit is required within seven (7) days of initial booking or reservation request and is non-refundable within two (2) weeks prior to departure.
· All bookings require full payment no later than two (2) weeks prior to the date of charter.
9. Cancellation Policy:
· Kimberley Charters; Cancellations made more than ten (10) months prior to departure (as logged in operator’s booking system) may be made without penalty and a full refund will be given to the customer. Cancellations made within ten (10) to six (6) months prior to departure will result in loss of 25% deposit. Cancellations made within six (6) months to sixty (60) days prior to departure will attract 50% of total cost cancellation fee, and cancellations made within sixty (60) days prior to departure will attract 100% of total cost cancellation fee. The operator has the right to retain all deposits received up to the amount of the cancellation fee. Invoices will be issued for any further amounts outstanding.
· Perth Charters; Cancellations made more than two (2) weeks prior to departure (as logged in operator’s booking system) may be made without penalty and a full refund will be given to the customer. Cancellations made within two (2) weeks to departure will attract 100% of total cost cancellation fee. The operator has the right to retain all deposits received up to the amount of the cancellation fee. Invoices will be issued for any further amounts outstanding.
· Weather Cancellations; Cancellations made by the operator due to cyclonic or equivalent weather will entitle the customer to a full refund of the Fare Price. Please note that if the customer made the booking for travel through a booking agent all refunds of deposits and booking fees are to be obtained directly from the booking agent. Such booking agent may at their discretion retain a booking fee less than or equal to 100% of the total price.
· Other Cancellations; Cancellations may be made at the Operators discretion due to mechanical breakdowns which may result in the vessel being unable to operate. If this occurs the customer will receive a full refund of Fare Price. Please note that if the customer made the booking for travel through a booking agent all refunds of deposits and booking fees are to be obtained directly from the booking agent. Such booking agent may at their discretion retain a booking fee less than or equal to 100% of the total price.
· Failure to Board; It is the passenger’s responsibility to ensure that they arrive on time for the departure of the vessel. Failure to do so will mean that the passenger forfeits the full fare price to the operator.
10. Travel Insurance: Please note it is the responsibility of the traveller to arrange comprehensive travel, medical and cancellation insurance at time of booking. In the instance of a medical emergency clients must bear the cost of any medical or rescue service required. For those travelling on extended Kimberley itineraries, Kimberley Pearl Charters will require travel insurance details and contact numbers prior to boarding.
11. Safety Requirements for Travel: Due to the nature of adventure travel some activities or situations require a range of mobility, may cause a degree of discomfort or pose a hazard to guests. As such it is incumbent on each guest to understand and accept that risks may be involved as part of the adventure provided. Guests will have activities explained prior to the commencement of the activity and should individuals opt out, alternative activities will be provided if the circumstances permit. The operator and its crew are diligent in their provision of care and risk management.
· Disabled Passengers; The operator recommends that passengers with any disabilities seek medical advice before participating. Crew will be on hand to assist those who require support however disabled passengers cruising with Kimberley Pearl Charters do so at their own risk and the Operator accepts no liability for any damage or injury caused. Please contact the operator prior to departure so that options can be discussed and suitable arrangements can be made.
· Pregnant Persons; Pregnant persons cruising with Kimberley Pearl Charters do so at their own risk and the operator accepts no liability for any damage or injury caused.
· Intoxicated Persons; The operator does not condone excessive drinking and no intoxicated person will be allowed to embark the vessel. Likewise if deemed a safety risk by the Captain intoxicated person/s will not be allowed to participate in arranged activities in order to maintain their safety as well as that of other guests and crew.
· Recreational Drugs; The use and/or carriage of recreational drugs is not permitted aboard Kimberley Pearl Charters.
· Smoking; Smoking is strictly prohibited inside the vessel. Smoke alarms are fitted throughout the vessel. No butts are to be disposed of overboard, please place butts in designated buns. Please be mindful of the comfort of other guests when smoking.
· Prescription Medicines; Guests are asked to ensure they travel with surplus supplies of any prescription medication they may be taking. We ask that individuals notify the operator directly detailing medicines and medical conditions on booking form, or via the Charter Party information form.
· All passengers participate in this cruise at their own risk. The operator does not accept any liability for any loss, claim, injury or any direct, indirect, incidental, special or consequential damage which may arise out of or is in any way connected with the participation in a cruise.
· Under no circumstances shall the Operator be liable for any loss, claim, or any direct, indirect, incidental, special or consequential damages (including but not limited to lost profits or savings) which arises out of or is in any way connected with the use of any information, any listing of any data on the Operator’s website or any delay inability to use this website whether based on tort, contract, strict liability or otherwise.
13. Marine Insurance: Kimberley Pearl Charters carry full insurance and public liability. Dalumba Bay charter vessel, survey number MH 932.
14. No Warranty: The operator does not warrant accuracy, completeness, suitability or reliability of any information, service or product listed on the Operator’s website.
15. Minimum Age Requirement: There is no minimum age requirement for children to board Kimberley Pearl. Children are the responsibility of their parents at all times. The captain and other crew members are not responsible for the care or safety. Life jackets are available on board for children and adults alike. Adult prices will apply from 12 upwards.
16. Times & Duration: May vary at the Captain’s discretion as a result of sea, tidal and weather conditions.
17. Kimberley Pearl Photo’s & Footage: Please note during the duration of your cruise crew will be taking photos and footage of your charter for promotional purposes. Please advise if you do not wish for photos or footage of yourself to be shared on our website or other forms of media.
18. Charter Embarkment & Disembarkment: Times are arranged at time of booking.
· Kimberley Charters; Passengers are recommended to arrive at least one day prior to cruise departure as collections from nominated accommodation will be early in the morning. Passengers wishing to depart the same day of disembarkation are recommended to book a late afternoon/evening flight to allow for any delays.
Due to tides and any unforeseen circumstances which could arise, Kimberley Pearl Charters would recommend accommodation in destination one night prior and post cruise dates.
· Perth Charters; Passengers are to be at pickup location no later than 15 minutes prior to nominated departure time.
19. Personal Items: All personal items are carried at the risk of the Passenger.
20. Jurisdiction: The laws of Western Australia apply in relation to these Terms and Conditions and the operator’s business.
21. Third Party Websites: This website may contain links to other websites maintained by third parties. The operator is not responsible for and does not operate or control any information or services provided on such third party websites. The links are provided solely for convenience and do not constitute an endorsement by the Operator.
22. Condition Changes: The operator reserves the right to amend the Terms and Conditions contained herein at any time. Visitors to the site shall be responsible for reviewing such terms and conditions regularly.
23. Copyright: The compilation of the information contained therein is the copyrighted word of the operator and may not be modified, copied, distributed, transmitted, displayed, reproduced, published, licensed, used to create derivative works from, transferred, or any information, services or products obtained from the website sold without the express written consent of the operator and where necessary other information providers. The operator consents to travel agents selling the operator’s products, to use the material in their promotion of Australia by downloading from this website. Product and company names mentioned herein may be the trademarks or registered trademarks of their respective owners.